SmartBro, Listen Up

Letter to Smart Communications' Customer Care.

Good morning.

Apart from your hard-to-use registration form (it clearly does not explain what is the right format to key in the SRN), the service f SmartBro (which I am a subscriber to) has been terrible at best in the past month.

I have kept a log of the times on which my Internet would lose its connection. Starting usually at 7.30pm, I will lose my Internet connection until 2am the following morning. This time slot is the time I usually use my Internet.

I use the QuickFix program but I must say that it is the most inaccurate program you have ever created. From 7.30pm, the diagnosis says that there is something wrong with my antenna. If this was true, then I would not have any connection all day, would I? Suddenly at 2am, my antenna would 'fix itself'? Amazing.

I clearly applied and is paying for a 24-hour Internet connection. Kindly assure me that I would get this kind of service starting in the next few days. I would hate to think that Smart Communication is a telecommunications company that skimps on its consumers and users.

Thank you for your time, and a hasty reply is very appreciated.

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Hopefully that gets something done.

Jay~